Deputy governors and heads of federal ministries and departments are trained in the framework of the Federal Project “State for People”
Deputy governors and heads of federal ministries and departments are trained in the framework of the Federal Project “State for People”
Deputy governors and heads of federal ministries and departments are trained in the framework of the Federal Project “State for People”
Deputy governors and heads of federal ministries and departments are trained in the framework of the Federal Project “State for People”
120 Deputy Governors of all 89 constituent entities of the Russian Federation and heads of relevant departments take part in the educational program “Effective Development of Client -Centrity”, which is implemented as part of the federal project “State for People”.
The federal project “State for People”, supervised by the deputy chairman of the government-the head of the government apparatus Dmitry Grigorenko, is part of the concept on the socio-economic development of Russia. Its goal is to introduce a client -centric approach into the public administration system, so that a person and his needs are always located in the center.
Within the framework of this task, services are developed to simplify the solution of life situations of citizens, approaches to provide public services to reduce the bureaucracy, digital technologies are being implemented to improve access to public services, as well as feedback tools from citizens and new models of interaction between a person with representatives of authorities are being formed.
“The interests and comfort of citizens are the priority of the state. Quickly, qualitatively and without unnecessary visits to various departments – this is how we build a system of public services. Open, competent and ready to make every effort to solve a person’s life situation – this should be a modern official at any level. The program participants receive applied knowledge and skills, in order not in theory, but in practice to apply a human -oriented approach and change people’s lives for the better, ”said Dmitry Grigorenko.
Educational programs in the framework of the federal project “State for People” have been implemented by the Higher School of State Administration of the Presidential Academy since 2023. During this time, more than 15 thousand state and municipal employees were trained. Every year, programs are updated in accordance with the development of the government system and the formation of new solutions for people. In 2025, the emphasis in training is on the implementation and development of digital services “Life Situations”.
Thus, the unification of public services on the principle of “life situations” has greatly simplified their receipt. Since the beginning of the implementation in 2023, within the framework of the “Life Situation” service, 35% (from 102 to 66 days) reduced the time for public services, by 29% (from 28 to 20 units) – the number of necessary documents for their receipt, by 64% (from 14 to 5 visits) – the need to visit departments.
During the year, training in four educational programs is provided, including open online courses. In addition to deputy governors and deputies of the heads of the FOO, the responsible employees of federal and regional departments, as well as municipal employees and employees of subordinate organizations, will take part in training. In total, about 25 thousand people will be trained this year.